here's our credit request form:
Customer MUST provide the serial number or invoice number for products to be returned under the 30 day money back guarantee.
All items returned under the 30 day money back guarantee must be in an AS NEW condition; this includes but is not limited to scratches or fitting marks, all product packaging, writing, labels or tape on product packaging, instructions, accessories, cables and discs.
All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Cop will arrange for goods to be collected if required, a fixed charge of £5.99 will be applied to collections.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
If goods are not in an AS NEW condition then either the return will be rejected or the customer will be advised of the cost to return the goods to an as new condition. If the charges are not accepted the goods will be returned to the customer. This also includes damage in transit.
All items returned under the 30 day money back guarantee MUST be approved within 30 calendar days from the date of purchase and returned to COP within 35 calendar days from purchase after this time has expired they cannot be returned for credit.
All 30 day money back guarantee returns must have a RMA number, any returns not having an RMA number will be rejected and returned to the customer.
Any camera with cut cables will be rejected for credit.
The following products are excluded from 30 day money back guarantee, Towers & columns.