3 year warranty, 3 year advance replacement & 30 day money back guarantee  

A selection of Provision-isr products are covered by a 5 year warranty. For a full list of products covered please 

3 year warranty, 3 year advance replacement & 30 day money back guarantee  

Provision-isr Cameras, Provision-isr Recorders, Provision-isr Monitors, Provision-isr Door Entry, Provision-isr AX PRO, Provision-isr Storage Solutions

Provision-isr Cameras, Provision-isr Recorders, Provision-isr Thermal cameras, Provision-isr PTZ, Vigilant Vision Monitors,  Provision-isr Encoders and Decoders, Provision-isr Switches, Provision-isr Audio Pickup, Hard Drives, JGM Monitors

3 year warranty, 1 year advance replacement & 30 day money back guarantee

Provision-isr cameras, Provision-isr Recorders, CSP Switchers & Fibre modules, Analogue Products, HDSDI Products, Video Distribution products, PRANA VISION LTD accessories, Provision-isr accessories, Network adaptors.

3 year warranty, No advance replacement & No money back guarantee 

All products in the Prana Vision LTD Vertical market catalogue (exceptions may apply and will be notified with quotation).

2 year warranty, 2 Year Advance replacement & 30 day money back guarantee 

Provision-isr Access control, Provision-isr Door entry, Provision-isr Monitors.

WARRANTY EXCLUSIONS

Damage due to misuse, Damage by third party, Damage in transit back to PRANA VISION LTD, Removal or tampering with internal components, High voltage spikes such as lightning strikes, Software function not included in original product, Product function not included in original product, Deliberate damage, Flooding,

ADVANCE REPLACEMENT

This service provides a replacement product before the faulty goods are received by the Prana Vision LTD. 

Providing the unit has not been deliberately damaged or misused, wherever possible the replacement unit will be an identical model to the original. If this isn’t possible due to the model being superseded, then the latest equivalent will be provided. We will endeavour to match the exact feature set of the original model purchased, but due to continuing advancement this may not be possible and is not guaranteed. 

Warranty on advance replacement units continues from the original purchase date – no additional warranty will apply.

MONEY BACK GUARANTEE

All items returned under the 30 day money back guarantee must be in an AS NEW condition and completely undamaged; this includes but is not limited to goods remaining vacuumed packed, scratches or fitting marks, all product packaging, writing, labels or tape on product packaging, instructions, accessories, cables and discs.

All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; PRANA VISION LTD will NOT be responsible for any damage caused by return shipping..

The following products are excluded from 30 day money back guarantee: Towers & Columns, special items ordered not in the PRANA VISION LTD catalogue.

RECEIPT OF DAMAGED GOODS

All shipments made by 3rd party carriers must be inspected on receipt. If products appear to have been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, PRANA VISION LTD may not be held responsible for the replacement or credit of these items.

Please note that you must contact customer services first to obtain a returns number.

DELIVERY DISCREPANCIES

PRANA VISION LTD must be notified within 3 days of any delivery discrepancies.

REPAIR OR REPLACE

We offer a repair or replace service for all products that are covered under our warranty terms, we will collect the unit free of charge from your preferred location for repair. A repair usually takes approximately 7-10 working days. In the event that your item cannot be repaired, we will issue a replacement unit that is new or equivalent to new in both performance and reliability, this will be dispatched free of charge.

CHARGEABLE REPAIR

If your product is no longer covered by the Prana Vision LTD warranty, you can still choose to have your product repaired at very reasonable prices, providing that we still stock the spare parts needed for the repair. As soon as we have received & inspected the unit our customer service team will contact you with a repair quote, only when this has been approved will we continue with the repair. Once repaired, the product will be dispatched to you or made available for collection.